Hello friends in this post we will discuss about Communication in English language multiple choice questions and answers
1. The primary audience for a business message is made up of
A) people who represent the opinions of the
majority.
B) everyone who receives it.
C) decision makers in an organization
D) individuals with the highest status in an
organization
Ans : C
2. The type of audience who has the power to stop your message instead of sending it on to the primary audience is
A) a gatekeeper
B) a watchdog audience
C) an auxiliary audience
D) a secondary audience
Ans : A
3. Which of the following methods is NOT a useful way of analyzing an individual who is your audience?
A) Talk to other people who know this
individual.
B) Assume this individual thinks the same
way as someone you know who has similar
demographic characteristics.
C) Watch and observe this individual on the
job.
D) Rely on what you already know about this
individual through your previous experiences
with him or her.
Ans : B
4. The ability to feel compassion and understanding for another person’s situation is
A) empathy
B) common sense
C) professionalism
D) audience analysis
Ans : B
5. Which of the following is NOT measured by the Myers-Briggs Type Indicator?
A) The ways people differ
B) Stylistic preferences that people tend to
have
C) Personality types
D) Demographic facts about people
Ans : D
6. Which of the following does NOT involve a demographic characteristic of potential customers that you will meet at a trade show?
A) Over 75% of the individuals own or work
for companies that could use your product
B) At least 40% of the individuals are nearing
retirement age
C) Nearly 25% of the individuals are from
South Carolina and Georgia.
D) Only about 30% the individuals are college
graduates
Ans : A
7. Many organizational situations involve an audience that consists of a group of people. Which is an appropriate approach to analyzing this type of audience?
A) Avoid making any generalizations at all
since group members are individuals.
B) Identify things that members of the group
have in common.
C) Disregard all demographic information to
avoid stereotyping people
D) Rely on the fact that generalizations are
true for all members of a group.
Ans : B
8. Which of the following practices indicates that an organizational culture does NOT value equality and individualism?
A) You are encouraged to contribute and
discuss ideas.
B) There is a great deal of interaction between
upper management and line employees
C) You may only report concerns and issues
to your immediate supervisor
D) There does not seem to be a strict chain of
command
Ans : C
9. The question “What’s in it for me?” in a business message relates most closely to
A) the level of formality
B) a description of the features of a product or
policy
C) the hierarchy of needs
D) audience benefit
Ans : D
10. Which of the following is an example that would relate to a discourse community?
A) Employees are rewarded with bonuses for
contributing good ideas that save money or
time
B) The higher-level managers have the largest
offices on the top floor of the building
C) There are very few levels of management
between the company president and the front-
line workers in a service business.
D) Extensive evidence and documentation is
required to convince a manager to deviate
from a company routine
Ans : D
11. A written message is preferable to an oral one when you want to
A) modify plans
B) present extensive and complex data
C) resolve conflicts and build consensus
D) get immediate action or response.
Ans : B
12. According to Maslow’s hierarchy of needs, which of the following is an Esteem/Recognition need?
A) Having friends and working with people
you like
B) Being the best you can be
C) Being treated fairly
D) Being promoted to a position of
responsibility
Ans : D
13. If an audience is resistant to a change you are suggesting, a good approach is to
A) deliver all aspects and details about the
message at once to get it all out in the open
B) be as ambiguous as possible to avoid
offending the members of the audience
C) begin the message with something both
you and the audience can agree upon
D) try to convince the audience that you have
the only perfect solution
Ans : C
14. Developing logic and suggesting reader benefits is MOST essential when you are writing to someone who
A) you have a very strong, positive
relationship with
B) is neutral about the message you are
delivering
C) has had a negative experience with the
organization you work for
D) agrees with what you are saying.
Ans : C
15. Which is not an example of a psychographic characteristic of an individual?
A) A manager values open, honest
communication in business dealings
B) An employee has set high goals for
improving herself both personally and
professionally
C) A worker believes that in exchange for his
wages, he owes his company an honest day’s
labor.
D) An executive earns $120,000 per year and
receives an annual performance bonus
Ans : D
