CBO ITIS Question Answers

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1) Which is NOT the editions of Windows server 2012
–> web
2) CRT, LCD, LED are?
–> types of monitors
3) KPI stands for
–> Key Performance Indicator
4) Protocol resolves an IP address from MAC address
–> Address Resolution Protocol (ARP)
5)Which one these are not an email agent?
–> MVA
6) What cables are composed of a glass or plastic inner core surrounded by cladding, all encased in an
outside jacket.
–> Fiber optics
6) A _ is DNS zone in which hostname to IP address relations are stored.
–> forward lookup zone
7) RAM,cache,registers are primary or secondary memory.
–> Primary memory
8) Which RAID level is not fault tolerant
–> RAID0
9) Windows 10 is available in
–> Both 32-bit and 64-bit architecture
10) NNNNNNNN.NNNNNNNN.NNNNNNNN.HHHHHHHH Which class of IP does this belong? where
N=Network ID H=host ID
–> Class C
11) What is ITSCM ?
–> IT service continuity management
12) What is ECAB ?
–> Emergency Change Advisory Board

13) How many Phases are in the ITIL lifeCycle ?
–> 5
14) which of the resource record types contains the information a DNS server needs to perform reverse
name lookups
a)CNAME
b)SOA
c)RVLOOK
d)PTR
–> d)PTR
15) The minimum hardware requirement for installing server 2012 ar e
–> 1.4Ghz 64-bit processor, 512MB RAM, 32GB of disk space
16) Spencer is running Windows 10. He displays the Start menu and then presses the Up arrow and
Enter. What is displayed?
a)The file Explorer
b)The All Apps menu
c)Microsoft Edge
d)The shutdown menu
–> b)The All Apps menu
17) Which of these has to depend primarily on the central server for processing activities
–> Thin Client
18) Which protocol resolves an ip address to a mac address
–> ARP (Address Resolution Protocol)
19) Which of the following BEST describes a problem?
a) A serious incident which has a critical impact to the business
b) The cause of two or more incidents
c) An issue reported by a user
d) All of the options
–>b) The cause of two or more incidents

20) Sequence of activities combined to achieve a certain goal is called __
–> Process
21) What is CI?
–> Configuration Item
22) The disks locally attached to the server is called
–> DAS
23) A set of values for each attributes for one item is known as
–> Tuple or record
24) Which of the following activities are performed by a service desk?
1.Logging details of incidents and Service requests
2.Providing first line investigation and diagnosis
3.Restoring service
4.Implementing all standardchanges
a)All of the options
b)1,2,3 only
c)2,4 only
d)3,4 only
–> b)1,2,3 only
25) Flash ROM
a) Reprogrammable without chip removal
b)Hold system BIOS and CMOS settings
c) both options
d)None of the options
–> c) both options
26) Which is NOT an activity of Change management Process?
a)Recording of RFCs
b)Review of RFCs
c)Authorization of RFCs

d) Status Accounting
–> d) Status Accounting
27)Which of the following term is not relevant to NAS
a)NFS
b)SAN Switch
c)NAS Device
d)CIFS
–> b)SAN Switch
28) When you install Windows server 2012, you can choose between Server core installation and server
with a GUI Which option would reduce the potential attack surface and servicing requirements?
–> Server Core installation
29) To kill a process by its name, the command used is
–> killall processname
30) The system LED is amber on a Cisco catalyst 2950 series switch. What does it indicate?
–> The system is malfunctioning
31) Which of the following is private IP address?
a)168.172.19.39
b)192.168.24.43
c)172.15.14.36
d) 12.0.0.1
–> b)192.168.24.43
32) The windows Store app is linked to which of the following?
a)The user’s Microsoft account
b)The user’s library account
c)The Administrator account
d)The local computer account
–> a)The user’s Microsoft account

33) Which feature works with both Microsoft Explorer and Microsoft Edge and Monitor websites, pages,
and downloads for known issues?
–> Blocker
34) What is the subnet mask corresponding to a CIDR value of /16?
–>255.255.0.0
35) What are the three elements of the service Portfolio?
–> Service Pipeline,Service catalogue, Retired Services
36)An attribure in a relation is a forgein key if the __ key form one relation is used as an attribute
in that relation
–> primary Key
37)What among these is not seen in newer type motherboards?
a)Floppy disk port
b)EIDE port
c)AMR & AGP slots
d)All the above
–> d)All the above
38) Which Command elevates the privilage for a normal user to execute a particular command as root
–> sudo
39) Network DBMS follows
–> Many to Many relation
40)Ping uses which internet layer protocol?
–> ICMP
41) If I want to have more than four partition on my work disk type would you prefer
–>GPT disk
42)Useraccount related information can be seen in the file
–> /etc/passwd
43) Dot matrix and Ink Jet printers are
–> Character printer

44) Which IP class is reserved for Multicasting
–> Class D
45) The command used to display selected attributes of specific object types in Active Directory is
–>getatt
46) A Data source in an ODBC architecturecan be
–>MySQL
47) Demand Management is to Understand customer requirements for service and how these vary over
the business cycle and Ensure the provision of approprite levels of service
–> TRUE
48) BRM stands for
–> Business Relationship Management
49) ITIL first Published by
–> Office of UK government
50) At what frequency is the inventory of assets taken ?
–> once in a year
51)Which one of the following generates demand for services?
a)Service Level Agreement
b)Infrastructure trends
c)Patterns of business activity(PBA)
d)Cost of providing support
–> c)Patterns of business activity(PBA)
52) The bigger partition size, ecurity and encryption is better in
–> NTFS
53) Command for Changing user ID of the user testuser to 2000
–> usermode -u 2000 testuser
54) What are the slots are used in PC motherboard to connect external NIC cards
–> PCI

55) You have been asked to immplement a RAID 1 solution for an engineers’s desktop workstation. You
want to use the minimum nymber of hard disks that are necessary to configure a RAID 1 array How
many hard disk will you need to use?
–> 2
56) Windows 10 sign in screen does not have
–> Task view
57) Win 10 Continuum feature used for
–> supporting hybrid laptop-tablet devices
58) You manage a windows server 2012 R2 system named Corpserver. Your supervisor asks you to add a
server role to a different windows Server 2012 R2 system located in a different building named
ResServer. Which features could you use to do this from the console of crop server?
–> Serverr manager
59) A DNS record that can be used to point your domain name and host names to a static IP address
–> A
60) Which one of the following is an objective of service catalogue management?
–> Negotiating and agreeing service level agreement
61) What will be the permission set for user,group and others for the file named data after executing
chmod 664 data
–> User:read,Write, Group:read,Write, Others:read
62) Which of the following network devices are recommanded to be assigned static IP addresses?
a)Both B&C
b)servers
c)routers
d)network printers
–> a)Both B&C
63) Multicast communication is
–> One to group communication
64) Domain controller is
–> Central Database for storing user account info

65) The contents of a file can be viewed by using
–>more,cat,less
66) You can set ip as 0.10.10.10
—> No we cannot(recheck Answer)
67) Linux is an open source operating system
–> TRUE
68)A hard disc is divided into tracks which are further subdivided into
–> Sectors
69) In which topology, each computer is directly connected to two other computers in a network
–> Ring topology
70)Which of the following is a file system used in Virtual Desktop Interface?
a)NTFS
b)NFS
c)CAFS
d) VMS
–> NTFS
71) A group of records is called
–> Fields
72) Which cables has higher bandwidth of upto several Gbps
–> Fiber Optic Cables
73) _ is Windows 10 voice based digital asssistant
–> Cortana
74) What is the function of an Operating System?
a)Memory management
b)Data Management
c)Software management
d)All of the above
–> d)All of the above

75) Which is not a security threat
a)unchanged default password
76) What Raid level does not use parity that provides redundancy?
–> RAID 1
77) Password can be set for normal user using the command
–> passwd
78) Which of the following is the BEST definition of realiability
a)How long a service or configuration Item(CI) can perform its function without failind
b)How quickly a service or component can be restored to a normal working order
c)The level of risk that affects a service or process
d)The availability of service or component
–> a)How long a service or configuration Item(CI) can perform its function without failind
79) Karen has recently been hired to help with SEO and needs to add annotations to webpages she
views in microsoft Edge. On the edge tool bar, what button must she click to begin this process?
–> Make a web note
80) Which one of the following statements about incident reporting and logging is CORRECT?
a)Incidents can only be reported by users
b)Incidents can be reported by anyone who detects a disruption or potential disruption to normal
service
c)all calls to the service desk must be logged as incidents
d)incidents reported by technical staff must also be logged as problems
–> b)Incidents can be reported by anyone who detects a disruption or potential disruption to normal
service
81) Name the virtulization program that allows multiple operating systems, which can include different
operating systems or multiple instance of the s ame operating system, to share a single hardware
processor
–> Virtual machine
82) Which of the following service design phase identifies proactive measures to improve availability
and implement where cost justified?
a)Proactive Management

b)Supplier Management
c)Service Catalogue management
d)Availability management
–> d)Availability management
83)Server manager is great tool for managing most of your server settings and configuration all in one
central place. Which one of the following Server manager features is used for storage management,
replication and searching?
–> File services
84) How will you identify a failed service in windows 10?
a)Log files
b)Stop codes
c)Event viewer
d)All the options
–> d)All the options (re-check Answer)
85) Organisational unit is used for grouping the objectives in an active directory Domain
–> 1 (re-check Answer)
86) Which desktop feature has been included in windows 10 which was not included in windows 8?
–> Action pane(re-check Answer)
87)What are the Two components of ITIL V3?
–> The five core books and the complementary publications
88)Which of the following are different levels of storage virtualization
–> Hardware and Software level
89)The term multi-core processing refers to
–> Processor housing contains two or more cores operating at same frequency, independently of each
other
90)A unique 64 bit address used to identify the hba card of each server is
–> WWN
91)The command to get ip Address details in windows 10
–> ipconfig /all

92)Which of the following malicious program do not replicate automatically
a) Zombie
b)Trojan horse
c)Virus
d)Worm
–> b)Trojan horse
93) Which is a private IP address
a)8.8.8.8
b)9.9.9.9
c)11.11.11.11
d)10.10.10.10
–> d)10.10.10.10
94)A NAS solution is most appropriate for what type of data Environment
–> Shared access
95)What is sent by DHCP server as response which include IP address and other parameters to be
assigned
–> DHCP ack
96) Which of the backup technology is space efficient
–> Incremental backup
97)MAC address is of
–> 48 bits
98) Which command is used for creating VLAN
–> config# vlan 2,config# name HR
99)Bandwidth supported by cat5 cable
–> 100Mbps