Mphasis Recruitment | Web Chat Process | Pune

Mphasis Freshers and Experience Recruitment in Pune For Web Chat Process. Any Graduates are eligible to apply for this job. More details regarding Mphasis Pune Job Openings is given below.

Job Location: Pune

Experience: Freshers / 0 to 3 years

Job Category: BPO

Job Position: Web Chat Process

Qualification: Any Graduation

Job Description:

  • Chat/Web-Chat Associate.
  • Analyst utilizing hands-on Customer Engagement.
  • Solving Queries over Web-chat process within the given time span.
  • Cab Facility provided if living in transport boundary (both ways).

Eligibility Criteria:

  • Freshers can also apply.
  • 6 months+experience in web chat with excellent command over English.
  • Good typing speed of over 25 WPM and 90% accuracy.
  • Proficiency in Microsoft Office (especially Excel, Word).
  • The candidate has to be a quick learner, high on energy and must have a flair for customer processes.
  • Willing to work in shifts (24×7).
  • Work from Office.
  • Immediate Joiners Only.

Job Responsibilities:

  • Customer engagement over live chats.
  • Identify and resolve escalated customer issues.
  • Find alternate solutions by researching and exploring information using available resources.

Working conditions and requirements:

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  • Training and work location from office.
  • Work From Home will be at company’s discretion.

How To Apply:

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