Xpressbees Recruitment for Customer Support Executive in Pune

Xpressbees Recruitment 2022 | Details

Company NameXpressbees
Job RoleCustomer Support Executive/ Client Support Executive
Experience0-8 years
ScheduleFull Time
CategoryIT Jobs

Xpressbees Careers | Job Description

  • Supporting a network of customers and e-commerce clients to ensure smooth logistics.
  • Interacting with customers/ clients on calls handling their queries and escalations, handling complaints, troubleshooting problems, and providing information.
  • Assist customer/ client in tracking missing and delayed shipments.
  • Respond to customer’s/ client’s service issues, queries.
  • Handling escalations.
  • Coordinate with the operations team and resolve complaints within TAT.
  • Maintaining documents and reports regarding the queries received, escalated, and solved.
  • Tracking of shipments.

Xpressbees Jobs | Key Competencies

  • Verbal and written communication skills.
  • Listening skills.
  • Problem analysis and problem-solving.
  • Customer/ Client service orientation.
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