Question

To resolve client queries, customer support professionals must gather customer data from a variety of sources, such as databases, phone calls, email, and online chats. This is time-consuming and can negatively impact the customer journey. What is something Intelligent Automation can do to improve this process?

A. enabling the analysis of unstructured data

B. automatically logging in to various applications

C.routing client requests to the appropriate employees

D.populating forms in one application with data from another

Answer 1

d