What is a key differentiator of Conversational Al?
A.It has a persistent 24/7 presence which can be used to deflect text-only queries until being answered by a help desk representative.
B.It follows IF/THEN routine on a pre-defined flowchart to select the best answer for the user's questions.
C.It implements Natural Language Understanding (NLU) and other human-like behaviors to converse and engage with users
D.It uses a keyword-based search on a pre-defined database and quickly answers user's questions, reducing time-to-market
