ITIL ASSESSMENT with Answer - MCQ Village


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  1. Which of the following is an objective of Problem Management? —– All of the above
  2. At what frequency is the inventory of assets taken? —– once in a year
  3. Consider the following list 1. Change authority 2. Change manager 3. Change advisory
    board (CAB Which one of the following is the BEST description of the items above. —–
    Role’s people or groups
  4. Which is the following process is not part of Service Operation Lifecycle —– Change
  5. what is CI? —– Configuration item
  6. which one of the following generates demand for services? —– PBA (Patterns of
    business activity)
  7. which of the following activities are performed by a service disk? 1.logging details of
    incidents and service request 2. providing first line investigation and diagnosis 3. restoring
    services 4. implementing all standard changes —– 1,2 and 3 only
  8. which one of the following is the BEST definition of reliability? —– How long a service
    or configuration item can perform its function without failing
  9. what are the three elements of the service portfolio? —– Service pipeline, service
    catalogue, retired services
  10. which one the following statements about incident reporting and logging is CORRECT? —
    — incidents can be reported by anyone who detects a disruption or potential
    disruption to normal service.
  11. 12.which one of the following is an objective of server catalogue management? —–
    Negotiating and agreeing service level agreement.
  12. what is the weakest vulnerability in organization —– internal employees
  13. the most suitable cloud deployment for a small group of organization with shared work —– community cloud
  1. which is not a security threat —– unchanged default password
  2. example of infrastructure as a service —– operating system
  3. what is the number one concern about cloud computing —– security concerns
  4. which of the following is not a primary concern of service strategy —– defining a release
  5. what is SLA —– service-level agreement
  6. the functions defined in service operations —– service desk, technical mgmt.,
    Application mgmt., IT operations mgmt.
  7. _____is a weakness in the system which can be addressed using security path application –
    —– Vulnerability
  8. an event that is generated when a service or device is approaching a threshold is called
    _ warning
  9. What are the Two components of ITIL V3? —– The five core books and the
    complementary publications
  10. What are customers of IT services who work in the same organization as the service
    provider known as? —– Internal customers
  11. Sequence of activities combined to achieve a certain goal is called —– Process
  12. Demand Management is to Understand customer requirements for service and how these
    vary over the business cycle and ensure the provision of appropriate levels of service —- TRUE
  13. Which is NOT an activity of Change Management Process? —– Status Accounting
  1. Which of the following activities are performed by a service desk? 1. Logging details of
    incidents and service requests 2. Providing first-in message diagnosis 3. Restoring service
  2. Implementing all standard —– 1, 2 and 3 only
  3. The main objective of Change Management is to —– Ensure that standardized methods
    and procedures are used for handling all changes
  4. Which of the following BEST describes a problem? —– The cause of two or more
  5. BRM stands for —– Business Relationship Management
  6. Which of the following is not a service desk type recognized in the service operation
    volume of ITIL? —– Outsourced
  7. KPI stands for —– Key Performance Indicator
  8. ITIL first Published by —– Office of UK government
  9. What is ITSCM? —– IT Service Continuity Management
  10. What is ECAB? —– Emergency Change Advisory Board
  11. How Many phases are in the ITIL lifecycle —– 5
  12. What are the three elements of the Service Portfolio? —– Service Pipeline Service
    Catalogue Retired Services
  13. Which of the following is NOT an objective of service transition? —– To provide training
    and certification in project management

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